We here at completely understand the frustration of having an order arrive incorrect or DOA thats why we strive for perfection.

We guarantee live arrival if your region's temperatures are between 50 degrees and 95 degrees and 

IF you accept your package on the first delivery attempt. Please leave a note to seller if you would like your order held for pickup at your local USPS location if temps in your area is cold or hot.

Send Photos of DOAs within 24 hrs  of delivery for replacement or refund.